HELP CENTER
Everything you need to know about DOGPOUND®
FAQ
Find answers to frequently asked questions about membership, training, and facilities.
Contact Support
Get in touch with our team for personalized assistance with your account or questions.
Getting Started
1. Apply for Membership
Complete our online application form with your personal information, fitness goals, and preferred membership tier. Our team will review your application within 48 hours.
Apply Now →2. Membership Approval
Once approved, you'll receive an email with instructions to complete your membership setup, including payment information and trainer assignment.
3. Book Your First Session
Log into your member portal to schedule your first training session. Your trainer will conduct an initial assessment to understand your goals and create a customized program.
4. Start Training
Show up ready to work! Arrive 10-15 minutes early for your first session to complete any necessary paperwork and get familiar with the facility.
Account Management
Update Profile
Keep your contact information, emergency contacts, and preferences up to date in your member portal.
Manage Billing
View payment history, update payment methods, and download receipts from your account dashboard.
Schedule Sessions
Book, reschedule, or cancel training sessions through the member portal or mobile app.
Track Progress
View your workout history, track metrics, and monitor your progress toward your fitness goals.
Common Topics
Guest Passes
Members can purchase guest passes for friends or family. Guest passes include access to facilities and one complimentary training session. Contact your location for pricing and availability.
Membership Upgrades
Want to upgrade your membership tier? Contact our membership team to discuss upgrade options and benefits. Upgrades can be processed immediately with pro-rated pricing.
Trainer Changes
If you need to change trainers, contact our training coordinator. We'll work to find the best match for your goals and schedule, subject to trainer availability.
Session Packages
Need additional sessions beyond your membership allocation? Purchase session packages at discounted rates. Packages range from 5 to 20 sessions and never expire.
Technical Support
Mobile App
Download the DOGPOUND® app for iOS or Android to book sessions, communicate with your trainer, and track your progress on the go.
Login Issues
If you're having trouble logging in, use the "Forgot Password" link on the login page. If issues persist, contact technical support at support@dogpound.com.
Policies
Need More Help?
Our support team is available Monday-Friday, 9:00 AM - 6:00 PM EST